ACCESSIBILITY
Access for All
The Canadian Museum of Health Care is committed to fostering an inclusive, safe, and welcoming environment for all visitors, staff, volunteers, and community members. We recognize that accessibility is essential to meaningful participation in heritage, education, and community life. We are continually working to identify, reduce, and remove barriers to access within our physical spaces, programs, services, exhibitions, and digital resources.
♿ Barrier-free entrance
🛗 Elevator available
🦽 Mobility device access
🚻 No accessible washroom on-site
At A Glance
🧸 Chill Out space available
🪑 Seating throughout the museum
👂 Sound dampening headphones recommended
🐕🦺 Service animals welcome
🧑🤝🧑 Support persons welcome
🤫 Generally quiet galleries
Venue Guides
We want every visitor to feel welcome, prepared, and comfortable when visiting the Canadian Museum of Health Care.
Download before your visit to plan ahead. Available in English and French.
Adults venue guide
Physical layout, entrance, elevator, washrooms, and amenities. Everything you need to know before arrival.
Kids relaxed guide
Simple, visual guide for children and families. Reduces uncertainty before arriving.
Physical Accessibility
Entrance
Barrier-free entrance on George Street
Curb cut nearby for wheelchair and mobility device access
Entry door is a manual door — staff are happy to assist
Door width when open: 87.63 cm / 34.5 in
What entrance looks like
Elevator
Elevator connects the entrance level to the exhibit floor (2nd floor)
Accommodates wheelchairs and most mobility devices
Door width when open: 91.44 cm / 3 ft
What elevator looks like
Washrooms
Two single-occupancy washrooms on the exhibit floor
Neither washroom is fully accessible for wheelchairs
Accessible washrooms are available nearby on the KGH campus — staff can give directions
What first (1) washroom looks like
What second (2) washroom looks like
Seating and parking
Seating available throughout galleries; portable seating on request
Kingston Transit stops within walking distance
Limited accessible parking on the KGH campus and surrounding streets
Support persons and service animals
Support persons welcome throughout the museum
Certified service animals welcome in all public areas
Sensory Considerations
Galleries are generally quiet with moderate lighting
The museum shares KGH's intercom system — hospital announcements may occur
Sound dampening headphones recommended for noise-sensitive visitors
Quieter times: weekday mornings and early afternoons
A Chill Out space is available in the Children's Gallery for anyone who needs a break
If you or someone in your group would benefit from a sensory-friendly visit, contact us to plan accordingly.
AODA Compliance & Policy
The Canadian Museum of Health Care is committed to meeting its obligations under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA) and its Integrated Accessibility Standards Regulation. We strive to provide an accessible and welcoming experience for all visitors, staff, and volunteers.
Our accessibility practices are guided by the following principles: dignity, independence, integration, and equal opportunity.
In accordance with the AODA Customer Service Standard, CMHC welcomes visitors with service animals and support persons, provides notice of temporary disruptions to accessible services, and invites feedback on accessibility at any time.
Documents and communications from the Canadian Museum of Health Care are available in accessible formats upon request. This includes our Venue Guides, programming materials, and other visitor information.
To request an accessible format, please contact us at museum@kingstonhsc.ca or by phone at 613-548-2419. We will work with you to provide the information in a format that meets your needs in a timely manner.
Accessible Formats
We welcome and encourage feedback on the accessibility of our museum, programs, and communications. Your input helps us improve the experience for everyone.
To share feedback, ask a question, or request an accommodation, please contact:
📞 (613) 548-2419
🏛️ Welcome Desk (in person)
We will acknowledge all accessibility feedback and respond within 10 business days.
Accessibility Feedback